Making Operational Excellence Happen For You
Achieving operational excellent is a milestone every business strives to achieve. ULIA can make it happen for you!
No one person holding all the knowledge whilst ensuring business continuity and sharing best practice
We've all been there when only one person knows how to do a particular task. This is extremely dangerous for business continuity and its impact can create a multitude of issues across the business. When people take holiday or sick leave the impact is felt but rarely is a lesson learned to avoid it happening again elsewhere. From Owners & Directors being the only people capable of quoting and selling to advisors holding specific responsibilities and just knowing how it is done, it doesn't bode well for the success of the business or that function. ULIA helping you achieve operational excellence ensures that every aspect of what people do is documented and in turn how to guides are created. This allows for businesses to strive under any conditions and ensures that everyone is doing the right thing every time. This also allows for review mechanisms to be put in place to ensure that working practices are up to date and still fit for purpose, being the best way to do things.
Process Driven
Being process driven is essential to delivering consistent performance and delivery. If every single function is written out into easy to follow processes not only does it allow for easier onboarding and training of staff but it ensures that not one person holds all the information.
We have all seen or experienced it when only one person knows how something is done. This makes for a difficult transition if that person leaves the company or is off from work. It also means that things may not be being done to the high standard and expectations of the company.
Everyone Does the Right Things every time
By achieving Operational Excellence you ensure that everyone is doing the right thing every time. Your customer and stakeholders can expect consistency and high quality service delivery each and every time they make contact with you.
By having everything process mapped, when training and developing your staff you know that they will be taught and encouraged to do exactly what is needed and expected of them. Nothing is left open to interpretation, avoiding confusion , inconsistency and poor performance.
Flexible & Adaptable Processes
Implementing regular reviews into the Operational Excellence process ensures that changes to processes can be made quickly and efficiently.
If changes to how people work are required, version controlled documentation can be amended and signed off, then rolled out to all staff that are impacted.
This way you ensure that everyone is informed and that everyone is operating in the same way and not some people doing something one way whilst others do it another.
Process Driven = 100% Efficiency & Performance allowing for continuous improvement whilst flexible enough to adjust to necessary change.
We have implemented Operational Excellence into businesses across a vast array of industry sectors regardless of what it is they do and regardless of their size.
ULIA's experts will come into your business, establish all of the intricate things that each function does, review them with senior management to establish the best working practices (you'd be surprised how often we here "well they shouldn't be doing that" during this process)and document everything into easy to follow stages. Not only do you achieve Operational Excellence but you effectively have a how to manual for everything you do, allowing for business continuity under any circumstance.
