Getting buy-in from all stakeholders and implementing change without rocking the boat is what we do.
Whenever change is required the important and most challenging part of the task is ensuring that staff are happy, morale and motivation remains high and service delivery and performance is not negatively impacted. ULIA have the experience to ensure that this happens.
The key to successful change with limited or no disruptions to service delivery is gaining positive stakeholder buy-in early on. We pride ourselves on having the ability to do this. Through consultation and clear communication we get the support of those that need to be onboard. From Directors to Telephone Advisors our planning and communication skills will mean everyone understands and is supportive of the required changes.
Change is required to ensure positive improvements happen. We carry out non emotive assessments to ensure the changes are going to deliver what you set out for them to achieve. We will then help to sell the dream and have all stakeholders fully supportive as to why the change is required. We set a full time sensitive project plan to ensure no stone is left unturned and the change is seamless.
We offer a wide range of approaches to implementing change effectively and in a timely manner.
Our project managers and change specialists leave no stone unturned and ensure that the changes you require are implemented as efficiently and seamlessly as possible. Ensuring that your customers are unaffected and your staff remain motivated to perform during any transitional period. Using an external company like ULIA for your change management ensures that objectivity and non bias approaches are taken at all times and the sole focus is on the good of the business and your people, even if change requires redundancies.
We will provide a full risk assessment and financial assessment on the impact, pro's & cons of making redundancies. We are objective and only have you and your businesses interests at heart and will not be swayed by bias, history or emotion.
Our support team is here to ensure everything runs smoothly, so you can focus elsewhere whilst we implement the required changes within the business. We work towards ensuring performance is not negatively impacted by the changes being announced and implemented.
We are with you every step of the way and have found that having a 3rd party lead the process helps the business to take step back from the firing range whilst still maintaining integrity due to the empathetic and compassionate way that ULIA operate. We are happy to work with and negotiate with Trade Union on your behalf to the mutual benefit of all involved. We will also help those impacted with strengthening their C.V's and personal development.
Include a membership to the Volunteer Centre in your severance package to ensure that your employees eliminate gaps in their C.V during periods of unemployment and they will also get a guaranteed reference when the time comes that they need one.
www.volunteer-centre.com